Privacy Policy:
Your privacy is a top priority. Blackstone Industries, LLC is also known as (“dba”): Foredom Electric Co., Olson Saw Co., Edge Finisher Co., Zona Tool Co. If you shop at Blackstone Industries, LLC and place your orders exclusively through Blackstone Industries, LLC, any personal information that you may share with us is kept absolutely private. What information do we collect? We collect two types of information about visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. To learn how we keep your personal information safe and secure, please see our SECURITY STATEMENT (below). Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you: order a product, request a catalog, complete the warranty registration form, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Blackstone Industries, LLC. can fill your orders and better provide you with personalized services. Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop. How do we use the information? Our primary goal in collecting personal information is to provide Blackstone Industries, LLC visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. We use cookies in the operation of our site; to find out what cookies are and how they are used, please review the information below. How to update or correct your Information? We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
Our Security Statement: The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. All of the customer data we collect is protected against unauthorized access by physical security means. Blackstone Industries, LLC, has also obtained a digital SSL certificate. When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server. To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. A special note about children’s privacy: You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at custserv@blackstoneind.com so that we may delete the minor’s information. Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to Blackstone Industries, Inc. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. If you are a “cookie–hesitant,” you can tell your browser to erase all cookies at the end of a session. Contacting Blackstone Industries, LLC about privacy questions or concerns: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to: Blackstone Industries, LLC Attn: Privacy Compliance Dept. 16 Stony Hill Rd, Bethel, CT 06801 Privacy Policy changes: This Privacy Policy was last changed on January 25, 2016. If Blackstone Industries, LLC makes changes to any terms or conditions of the Privacy Policy, they will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time.
Terms and Conditions:
Blackstone Industries, LLC operates this web site. Web site address for Blackstone Industries, LLC: http://www.blackstoneind.com.
Mailing address:
Blackstone Industries, LLC
16 Stony Hill Rd, Bethel, CT 06801.
By using this web site you agree that your access to and use of this web site and all purchases of merchandise through this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. If you do not agree to these terms and conditions, please exit this site immediately. These terms and conditions further are subject to change at any time without prior notice. Any such changes will be reflected on this page of this web site.
General Information and Misprints: Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Blackstone Industries, LLC, is accepted within the State of Connecticut, and purchaser consents to the jurisdiction of the courts of the State of Connecticut for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of Connecticut shall apply. By opening or using a product purchased from us, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to us unopened within 5 days of receipt via UPS Ground Service shipping for a full refund (less S/H charges). Blackstone Industries, LLC makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchase, and seller shall have no responsibility in connection with such determination. Blackstone Industries, LLC will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Blackstone Industries, LLC in regard to any item purchased shall be limited to the monetary value of the merchandise purchased. Misprints: This catalog and web site is intended to be a guide only. Some items illustrated are for display purposes only, and are not necessarily included in the purchase price. Specifications may change without notice. All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. Blackstone Industries, LLC is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will notify you immediately. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price. We made every effort to provide you with an error-free catalog and website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status. We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact.
Legal Notices: Copyright All content included as part of this site, such as text, logos, graphics, images and button icons, is the property of Blackstone Industries, LLC, or its content suppliers, and is protected by U.S. and international copyright and trademark laws. The compilation, collection, arrangement and assembly of all such content is the exclusive property of Blackstone Industries, LLC, and is protected by U.S. and international copyright laws. All software used in this site is the property Blackstone Industries, LLC or its software suppliers and is protected by U.S. and international copyright laws. All such content and software may be used as a shopping resource. Any other use, such as reproducing, distributing or commercially exploiting such content and software, is strictly prohibited. “Foredom”, “Olson”, “Zona” and “Typhoon Bur” are trademarks of Blackstone Industries, LLC, protected by U.S. and international trademark laws.
State Tax: We collect state sales tax when shipping within the State of Connecticut.
Payment: We accept MasterCard, VISA, Discover, and PayPal. We welcome international customers. For security reasons, payment by verified PAYPAL account is required if the ‘Bill To’ and ‘Ship To’ addresses do not match and either one is outside the US.
Return Policy: We offer a 30-day money back guarantee. Your satisfaction is guaranteed. Upon receipt of your order be sure to inspect it each item, and if you are not completely satisfied, just return it for a full refund less S/H charges. Returns are accepted without a restocking fee provided that the item is in A-1 condition and has not been used. If you find it necessary to return an item to us for a refund, please fill out this form (Click HERE). You will then receive an e-mail with your RMA number, and further instructions.
Damaged in Delivery: For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage. In the event merchandise is received damaged or merchandise is missing, please keep the original shipping carton and take the following important steps: Quickly contact your local UPS office for a Damage Inspection report. Request that UPS return the merchandise to us. Please do not return the merchandise yourself, as this may delay your reorder or credit. Contact our Customer Service Department with the Damage Call Tag number issued to you by UPS and we’ll arrange for reorder or credit.
Defective Merchandise: If you receive a defective item, please contact Customer Service between 8:30 AM – 4:45 PM (ET), Monday – Friday (203) 792-8622, or e-mail us at customerservice@blackstoneind.com
